Showup · Terms of service · Effective 9 September 2026 · updated 7 October 2026

Terms of service

These terms are between you, a personal trainer using Showup ("you", "the coach"), and GL Solutions SP of Hong Kong ("Showup", "we"). By creating an account you agree to them.

1. The service

Showup is software for running a personal-training practice: scheduling, client records, packages and payments tracking, programmes, and personal pages for your clients to book and check in. We provide the software; you provide the training. Showup is not a party to any agreement between you and your clients and does not handle money between you.

2. Your account

You sign in with your email address. You are responsible for what is done under your account and for keeping your devices secure. One account is for one coach; you may not share it.

3. Plans, payment and cancellation

• The free plan includes up to three clients and every feature of the app, including client pages, sign-in on any device, backup and reminders. It does not include a monthly allowance of AI progress reports, but you can buy them in packs on any plan. Reading scan sheets and photos with AI is part of the paid plan only.
• The free plan is offered at our discretion. We may change what it includes, or withdraw it, on at least 90 days' notice by email to the address on your account and by a notice in the app. If we do, you can upgrade, stay within what remains free, or export everything; your records stay readable, editable and exportable for at least 90 days from the date of the change. Continuing to use the app after that date means you accept the change.
• The paid plan is billed monthly or yearly in Hong Kong dollars through Stripe, at the price shown in the app when you subscribe. It includes unlimited clients, client pages, and ten AI progress reports a month. Further reports can be bought in packs on any plan; bought reports do not expire.
• You can cancel at any time from Manage billing. Cancellation takes effect at the end of the period already paid for; we do not refund part-periods. If a payment fails we will retry and tell you; if it keeps failing the account moves to the free plan.
• We may change prices with at least 90 days' notice by email and by a notice in the app. A change applies from your next renewal; if you pay yearly, your price holds until the year you have paid for ends.

4. What happens when a plan lapses

Your data is yours, and we never delete it because a payment stopped. When a paid plan ends you go back to the free plan, which holds three clients. If you have more than three at that point you have fifteen days to choose which three you keep: the app says so from the first day, and you can export any client's whole record — sessions, packages, payments, measurements, workouts and notes — as a single file before you let them go. After fifteen days the app asks you to make that choice before you carry on using it. Renewing at any point puts everything back as it was.

The paid plan's ten AI reports a month and reading photographed scan sheets stop with it. Reports already written stay on the record, AI reports you bought as a top-up never expire and can still be used, and everything else — your clients' pages, bookings, messages, reminders and exports — carries on.

5. Your clients' data

You are the data user for your clients' personal data under the Personal Data (Privacy) Ordinance; Showup processes it on your behalf. You agree to:

• collect only what you need to train someone safely, and tell each client what you collect and why (a statement is provided in our privacy page);
• keep it accurate and delete it when it is no longer needed;
• answer your clients' requests to see, correct or delete their data, using the app's tools;
• not use Showup to collect data about anyone who is not your client.

Processing clause. Showup will process client data only to provide the service and on your instructions given through the app; will apply the security measures described on the privacy page; will use only the sub-processors named there (Supabase, Cloudflare, Stripe, Anthropic) and tell you before adding one; will not disclose client data to anyone else except as the law requires; will help you meet access and correction requests; and will delete or return all client data when your account is closed, within the retention period on the privacy page.

6. Acceptable use

Do not use Showup to break the law, to harass anyone, to send messages people have not agreed to receive, or to probe or overload the service. AI-drafted reports are drafts for your professional judgement; you are responsible for what you send to a client.

7. Availability and support

We aim to keep Showup available at all times but do not guarantee it. The app keeps working on your device through short outages and syncs when it can. Support is by email at support@showuphk.com.

8. Liability

Showup is provided as is. To the extent the law allows, our total liability to you for anything arising from the service in any 12-month period is limited to the fees you paid us in that period. We are not liable for indirect or consequential loss, or for loss caused by your own devices, accounts or clients. Nothing here limits liability that cannot be limited by law.

9. Ending the agreement

You can close your account from Settings at any time. We may suspend or close an account that breaks these terms, with notice where the situation allows. On closure, section 4 of the privacy page applies to your data.

10. Changes and law

We may update these terms and will email you about material changes at least 14 days before they apply. These terms are governed by the laws of Hong Kong, and its courts have jurisdiction.

GL Solutions SP · Hong Kong · contact@showuphk.com · Privacy